Return & Refund Policy
Effective Date: August 13, 2026
1. Order Cancellation
Customers may request cancellation of an order before the container has been dispatched.
Cancellation requests should be submitted as soon as possible by contacting Storage Solution Ltd. Once an order has been scheduled for transportation, loaded, dispatched, or delivered to the carrier, cancellation may no longer be available or may be subject to applicable transportation and administrative charges.
If cancellation is approved before dispatch, we will process an eligible refund according to the payment method used for the purchase.
2. Returns
Due to the size, weight, transportation requirements, and delivery costs associated with shipping containers, returns are not automatically accepted.
A customer who wishes to return a container must contact us before arranging or sending the container back. Do not return a shipping container without receiving written authorization from Storage Solution Ltd.
Approved returns may be subject to:
Return transportation costs
Pickup and redelivery charges
Inspection fees
Restocking or administrative fees
Damage or cleaning charges
Other reasonable costs associated with the return
The customer is responsible for ensuring that the container remains in the condition required for an approved return.
3. Damaged Containers
Customers should inspect their container as soon as reasonably possible after delivery.
If a container arrives with significant damage that was not disclosed or expected based on the agreed product condition, please contact Storage Solution Ltd. promptly and provide photographs and a description of the damage.
Where appropriate, we may offer one or more of the following remedies:
Repair of the affected area
Replacement of the container
Partial refund or credit
Return and refund, where approved
Minor cosmetic imperfections, dents, scratches, surface rust, paint variations, or signs of prior use may be considered normal for used or cargo-worthy containers and may not qualify for a return or refund.
4. Incorrect or Misrepresented Product
If you believe the container delivered is materially different from the container you ordered, please contact us promptly.
Examples may include:
Incorrect container size
Incorrect container type
Incorrect quantity
Material discrepancy from the agreed condition
A significant difference between the container ordered and the container delivered
We will review the order and delivery information and determine the appropriate resolution.
5. Delivery Inspection
Customers are encouraged to inspect the container before or immediately after accepting delivery.
If there is visible damage caused during transportation, customers should document the condition with photographs and notify Storage Solution Ltd. as soon as possible.
Where possible, please retain photographs of the container, including the exterior, interior, doors, locking mechanisms, roof, floor, and any visible damage.
6. Refunds
Once an approved return or cancellation has been reviewed and authorized, eligible refunds will be processed to the original payment method unless another arrangement has been agreed in writing.
Refund processing times may vary depending on the payment provider, bank, or financial institution.
Shipping, transportation, delivery, pickup, inspection, and other non-refundable charges may be deducted from an eligible refund where applicable.
7. Non-Returnable Situations
A return or refund may not be available when:
The customer changes their mind after delivery.
The container has been modified, altered, painted, cut, welded, converted, or otherwise customized.
The container has been damaged after delivery.
The customer fails to provide reasonable access for an approved pickup.
The container has been moved from its original delivery location without authorization.
The customer arranged transportation or pickup without prior approval.
The condition of the container has materially changed after delivery.
The container was purchased as-is and the claimed issue is consistent with its disclosed condition.
The customer fails to follow the return authorization process.
8. Custom or Modified Containers
Containers that have been modified, customized, converted, painted, fitted with additional equipment, or specially prepared according to a customer's specifications may be non-returnable.
Any special return conditions applicable to a customized order will be communicated before or at the time of purchase.
9. Customer Responsibilities
Customers are responsible for providing accurate delivery information and ensuring that the delivery location is accessible and suitable for the transportation and placement of a shipping container.
Additional delivery attempts, waiting time, storage, redelivery, or transportation expenses resulting from inaccurate information or unsuitable site conditions may not be refundable.
10. U.S. and Canadian Customers
This policy applies to purchases made through Storage Solution Ltd. for delivery within the United States and Canada.
Because consumer protection, contract, refund, and sales regulations can vary by jurisdiction, nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable law.
Where applicable law provides customers with rights that differ from this policy, those legal rights will apply.
11. How to Request a Return
To request a return, cancellation, refund, or resolution for a damaged or incorrect container, contact Storage Solution Ltd. with:
Your full name
Order or invoice number
Delivery address
Container identification or order details
Date of delivery, if applicable
Reason for the request
Photographs or other supporting documentation, where applicable
Our team will review the request and provide instructions regarding the next steps.
Please do not arrange the return or transportation of a container until you receive written authorization from Storage Solution Ltd.
12. Contact Us
For questions regarding cancellations, returns, damaged containers, or refunds, please contact Storage Solution Ltd. through the contact information provided on our website:
Website: storagesolutionltd.com
Storage Solution Ltd. reserves the right to update this Return & Refund Policy when necessary. The version published on this website will be the applicable version, subject to applicable law.
Last Updated: August 13, 2026
